A: We do not offer any refunds, but we can change your reservation time without penalty up to 7 days before your POP-UP Picnic. A Date change less than 7 days prior will incur a $50 fee, but you still have your remaining balance to use towards your future picnic. We also offer cancellation insurance that you can purchase when you are booking your picnic and the price is 10% of your total order with us with a $99 minimum. Cancellation Insurance must be purchased at the same time as your booking, more than 7 days prior to the confirmed POP-UP Picnic reservation date and cannot be ordered less than 7 days prior. Cancellation Insurance includes 2 complimentary reschedules or a full refund of all payments made.
A: Yes. Applicable Sales tax and a 20% Service Fee will be added on to the total amount of your order.
A: Any food or beverage you purchase from POP-UP Picnics by WOW! Events belongs to you and you are welcome to take it with you. All other equipment belongs to POP-UP Picnics by WOW! Events and is to be returned in the same condition as you found it. Any loss or damage to the equipment will be charged for accordingly. Stains to linen and equipment will be cleaned accordingly and may result in dry cleaning or professional cleaning charges using the credit card used to make the POP-UP Picnic reservation.
A: The only way to secure a POP-UP Picnic reservation is to pay in full. Once full payment is received, your reservation will be confirmed and secured.
A: We do require a minimum order of $600 (Before Tax and Service Charge) for Saturday and Sunday Picnics in April – September. All USA Holiday Weekends require a minimum order of $1000 (Before Tax and Service Charge)
A:Memorial Day Weekend, Independence Day Weekend, Labor Day Weekend – September ,Thanksgiving Weekend – November, Christmas Weekend December, New Year’s Weekend – December Mother’s Day – May 8th-9th Father’s Day – June 19th-20th Valentine’s Day – February 12th-14th 2022
A: We accept Credit card payments through our website. Please email us for any other types of payments.
A: All Packages include a Picnic Table, Beach Blanket, Pillows, Table and Floor Décor, Plates, service ware, Napkins, Delivery, Set-Up and Clean-Up. The “Bells and Whistles” Package also includes Umbrella or Teepee, Small Cheese Box, Bucket of Ice with scoop, Beverage Package and Blanket Basket.
A: Choose from one of our popular preferred POP-UP Picnics Locations or email us to collaborate on a special picnic site (including private homes or businesses). If you have an address, landmark or GPS coordinates, include them with your email to us. Although we cant accommodate all special requests, we promise to do our best. When dealing with steep or rough terrain, sand,, etc. we may not be able to navigate with all of our equipment, so we try to keep our locations within 35 yards of delivery vehicle access.
A: Absolutely! Although we offer a variety of food and beverage options, we also understand that some people love to supply their own food and beverages and that is ok! Our job is to provide a beautiful setting for your POP-UP Picnics, and of course make your event as stress free as possible! It is important to know that alcohol is strictly prohibited at public parks and beaches but is welcome at private residences and businesses.
A: No, we leave after we welcome you and get you settled and return once your picnic reservation ends. If you need us during your picnic, before your reservation ends, you can call or text your POP-UP Picnics Host (whose number will be included in your confirmation email and they can be there within 30 minutes.)
A: If you would like to leave earlier than the scheduled and confirmed end time, please give your POP-UP Picnic Host a 30-minute notice via phone call or text. You are responsible for all the picnic items until we are able to return to clean up and pack up.
A: Since we do not offer refunds, we suggest that you find someone to take the place of anyone that has been paid for and cannot attend. We understand that sickness and unexpected situations do occur, so your best option is to find someone else who can attend and enjoy this amazing POP-UP Picnic experience.
A: If you are planning a picnic for a group of adults and young children, we suggest you only count the adults and add a note when booking that there will be young kids. We usually find that the kids tend to run around and or sit on parents’ laps and we do not charge extra for this. If you would like a place set at the table for any children, we suggest including them in your headcount.
A: That depends on the location, number of guests and a few other factors. POP Up Picnics packages do not include permits but we are happy to help you with the permit process. Please note- most state and city beaches parks will require at least 3 weeks for a permit to be approved.
A: Check out our website which offers a variety of food and beverage options. You are also welcome to bring your own food and beverages. Alcohol is not permitted at public parks and beaches.
A: YES! Our food options include something for everyone.
A: While it is rare, we sometimes need to move locations or change your picnic date due to bad weather. If it looks like it may affect your reservation, we will contact you in advance of your scheduled picnic to discuss your options. There is no cancellation charge due to bad weather