Huntington Beach, CA
714.848.9698

WOW! Basics


GO THE EXTRA MILE

We are willing to do whatever it takes to accomplish the job…plus a little bit more. We take the next step to solve the problem. Even if it takes doing something that’s not in our job description. It’s the extra mile that separates the average person from the superstar. We are superstars.

PERSISTENT

We persevere in our course of action and continue to work hard until desired results are delivered regardless of the difficulties or obstacles that may arise. We work with determination and purpose.

INNOVATIVE & CREATIVE

We think outside the box, find new or different methods, and introduce new ideas. We can bring the ideas in your imagination to life and let your originality shine by creating outstanding experiences.

FIND A WAY

We enjoy the challenges that we encounter. We take personal responsibility for making things happen-somehow, someway. We respond to every situation by looking for how we can do it, rather than explaining why it can not be done. We like to be resourceful and show initiative.


HONOR COMMITMENTS

There’s no better way to earn people’s trust than to be true to your word. We do what we say we’re going to do, when we say we’re going to do it. This includes being on time for all phone calls, appointments, meetings and promises. We allow extra time for surprises and delays and don’t let these become excuses.

DELIVER RESULTS

While effort is appreciated, we reward and celebrate results. We set high goals, use measurements to track our progress, and hold ourselves accountable for achieving those results.

BE A FANATIC ABOUT RESPONSE TIME

People expect us to respond to their questions and concerns quickly. This includes simply acknowledging that we got the question and we’re “on it”, as well as keeping those involved updated on the status of outstanding issues. Rapid response is one of the easiest and best ways to stand out from the crowd.

GET CLEAR ON EXPECTATIONS

We create clarity and avoid misunderstandings by discussing expectations upfront. We establish mutually understood objectives and deadlines for all experiences, issues and commitments. Where appropriate, we confirm our communication by asking others to repeat back their understanding to ensure total clarity and agreement.


DELIVER LEGENDARY CUSTOMER SERVICE

We do the little things, as well as the big things, that blow people away. We create WOW! experiences they’ll tell others about. Mere customer satisfaction is for lesser companies. We create customer loyalty by doing the unexpected.

LOOK AHEAD AND ANTICIPATE

We solve problems before they happen by anticipating future needs and addressing them in advance. Preventing issues is always more effective than fixing them.

PAY ATTENTION TO THE DETAILS

From the spelling of a client’s name, to the wording on a survey or the colors in a logo…details matter. We’re fanatics about accuracy and precision. We double check our work and get the details right.

ENTHUSIASM / EXHIBITS PASSION & EXCITEMENT

We’re eager to achieve new things and devote our full interest to the tasks we accomplish. We bring a positive energy to the office and are ready to achieve things with passion.


PRACTICE BLAMELESS PROBLEM-SOLVING

We apply our creativity, spirit and enthusiasm to developing solutions, rather than pointing fingers and dwelling on problems. We identify lessons learned and use those lessons to improve our processes so we don’t make the same mistake again. We get smarter with every mistake and learn from every experience.

CREATE A TONE OF FRIENDLINESS AND WARMTH

Every conversation, phone call, email, letter and even voicemail, sets a tone and creates a feeling. We pay attention to every interaction and make sure we’re setting a tone of friendliness, warmth and helpfulness.

BE OBSESSIVE ABOUT ORGANIZATION

Regardless of the quality of our work, if we can’t manage multiple issues, tasks, and promises, we won’t be superstars. We maintain a clean and orderly work area. We use an effective task management system for prioritizing and tracking outstanding issues and responsibilities.

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